ALERT CONTENT PLACEHOLDER

What to Expect

​​In the Complex Medical Service, a team of health care professionals will care for you to help you recover and prepare for your discharge.


Before You Arrive

Our Admissions Service Coordinator will call your current health care team confirm your admission date and provide information about your inpatient stay.

When You Arrive

A nurse will meet with you shortly after you arrive. ​They will welcome you and:

  • Tell you about the services available while you are at Toronto Rehab
  • Get your health card (OHIP card) number
  • Get information about any private insurance you may have or other health benefits you may receive
  • Get any other relevant information, such as advance directives
  • Help you get settled and comfortable as quickly as possible
  • Answer any questions you may have

During Your Stay

Your Treatment
Throughout your inpatient stay, you will be as independent as possible and actively participate in your treatment. We will develop a personalized treatment plan with you and your family to meet your needs and goals.


Monitoring Your Health
Your health care team will see you every day. We will talk with you about how you are doing and answer any questions you may have. If you want to speak with a member of your health care team at any other time, ask the nurse looking after you.

You may have blood tests, x-rays, ultrasounds, CT scans or other tests performed during your stay. If we recommend that you receive any of these tests, we will discuss them with you in advance, and we will meet with you afterward to discuss the results.

Visitors
We encourage you to have family members, friends and other supportive visitors during your stay. You are welcome to meet with visitors in your room, in the common lounge areas and in the visiting areas outdoors.

Visiting hours at Bickle Centre are flexible.

Learn more about visiting patients at UHN.

Amenities
Throughout our hospital, you and your family and other visitors can find a range of amenities to make your stay more enjoyable and comfortable. Learn more about amenities at UHN hospitals​.

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Eating and Drinking
You will have a chance to tell us about your food preferences and allergies when you are admitted to the hospital. This information will be entered into our computer system, and your meals will take into account your preferences and allergies, as well as the diet plan specified by your doctor.

Medications
If you are taking any medications before you enter the hospital or if our health care professionals order new medications during your stay, we will provide your medications at the required times.

For each medication, you should know:

  • The name of the medication
  • Why you need it
  • How much to take
  • When to take it
  • Any side effects it may cause

If you want to know more about your medications, you can ask your pharmacist, doctor or nurse at any time.

Pain Management

Pain management can:

  • Decrease the amount of stress on your body
  • Decrease complications
  • Prevent the development of chronic or long-term pain

To manage your pain, we need to know what you are feeling. You can describe your pain on a number scale, where "0" means "no pain" and "10" means "the worst pain you can imagine." You can also describe your pain with words like:

  • Mild
  • Moderate
  • Severe
  • Sharp
  • Achy
  • Throbbing

These words can help us understand and treat your pain.

Hand Washing
It is important to wash your hands well and often while you are in the hospital. Washing your hands will reduce the chances that you will become sick or get an infection.

It's okay to ask your doctor, nurse and other health care providers to wash or sanitize their hands using a gel hand sanitizer before examining you.

You can learn more about infection control at UHN​.

How Long Will Your Stay Be?

The length of your stay will be based on your health care team's assessment of your level of function.

Preparing for Your Discharge

We will work with you and your family to plan your discharge when appropriate.​