Someone will call to give you a time for your first appointment at the Geriatric Medicine Clinic.
Upon your first visit, please register at the lobby desk located at the Elm Street Entrance of
University Centre. This person will register you and notify your clinician of your arrival while you wait to be seen.
You will be given a form to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have.
The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you chose to give us will help us improve the quality of care for you and others. Your decision to complete the form or not will not impact the service you will receive at the Geriatric Medicine Clinic.
First appointments can take up to 3 hours. Please ask about the time required when confirming your appointment. Your clinician will advise you of the time needed for follow-ups.
Please arrive 20 minutes before your appointment so we can register you.
We do our best to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays.
At the end of your first appointment, the nurse or doctor will give you a contact for follow-up.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so clinic staff can prepare for clinic visits or help other patients.
We make every effort to return your call within 24 hours. If we are not able to reach you directly after 2 – 3 attempts – and/or you do not have an answering machine for us to leave a message – you may need to call us again.