The Conversation Lab  

We're reimagining healthcare, one conversation at a time.


The Conversation Lab™ is an educational initiative created in partnership with UHN to improve serious illness care and is made possible with generous support given to the UHN Foundation.

Our Purpose

Most healthcare providers in practice tell us they received very little training on how to communicate with patients and families facing serious and life-threatening illness. The Conversation Lab™ exists to equip healthcare providers with communication skills training based on the best available evidence to allow providers to more expertly discuss what matters most with their patients and families. In parallel, we provide patients and families with planning resources to help them take control over their future care.

Our Vision

A healthcare system where every clinician is trained to skillfully discuss what matters most with their seriously ill patients and their families.

About Us

We are clinician-educators with myriad experiences training and teaching with world-leading communication skills programs. We've adapted best-in-class resources to add to every clinician's communication toolkit. We use a structured, practical and evidence-based teaching method to help our clinicians advance their skills.


We are building Canada's largest academic community of communication-trained clinicians and researchers with an aim to enhance the patient, family, and provider experience at UHN.

Thank you for being part of the conversation.

Full site launching soon!

In the interim, learn more about how you can plan your future care.