About the Impact Unit

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​​​​ Map Toronto General HospitalMap of 489 College Street, Toronto​

​​​​489 College Street - ​3rd F​loor, unit 304, in Toronto (the main intersection is Bathurst Street and College Street).​

Hours & Contact

Monday – Friday
8:30 am – 4:30 pm


Phone: 416 603 5800 x8197

An after-hours crisis pager is available to IMPACT patients. Please call our main number above to ask about our pager number.​

What We Do

Our outpatient program provides mental health services to adults living in downtown Toronto. We offer community outreach and support to individuals who may have experienced difficulty maintaining contact with health care workers in the past.

Our program is based on the Assertive Community Treatment model used throughout North America. It is an intensive, patient-centred program that has been proven effective in enhancing the quality of life and decreasing the need for hospitalization among people with serious mental illness.

Our aim is to help people function better and live more successfully in the community. We do most of our work with patients in their own environments. Our patients help us to develop a treatment plan that is tailored to their needs. We monitor symptoms of illness and promote appropriate medical treatment.

We also can help with housing, finances, drug and alcohol abuse, medication, family issues, legal problems, rehabilitation and vocational goals. Our team can provide education and skills training needed to live successfully in the community.

We work closely with patients when they are experiencing a crisis.

We also offer education and support to family members of our patients.

IMPACT is a program of Toronto Western Hospital.​


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