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Why we're asking our patients, visitors and vendors to wear a mask

Everyone entering UHN is now required to wear a mask. Patients will need to wear a mask during appointments, outpatient treatment or while visiting UHN. This policy also applies to pre-approved companions and visitors, and vendors, suppliers and contractors.

COVID-19 may be spread by people who do not have any symptoms. This is why we are asking you to wear a mask.

Mask exemption cards are not accepted at UHN. Medical exemptions will only be considered for patients, and must be pre-approved with the clinic.

When you arrive:

  • Entrance screening staff will give you a mask and explain how to put it on properly. They will only give one mask per day.
  • If you are already wearing a mask, they will check to be sure it is effective. If it's not, they will give you a mask.
  • Make sure the mask is covering both your nose and mouth at all times.
  • If you need to remove it to eat or drink, clean your hands first and remove it carefully. Do not touch your face.
  • Continue to maintain physical distancing (2 metres) inside the hospital.
  • Always use clean hands when putting on or taking off your mask.

Can I wear my own disposable/reusable mask?

Entrance screening staff will check it to be sure it is effective and meets certain standards to prevent the spread of COVID-19.

Masks that have exhale vents or valves will not be approved. Such masks do not prevent your germs from spreading to others.

Disposable masks must be:

  • New and clean
  • Worn properly according to the maker’s instructions. All attached ear loops, straps or ties should be used properly.
  • Free of tears, holes or vents

Reusable cloth masks:

  • Freshly washed
  • Fit snugly against your face
  • Made of multiple layers of fabric
  • Allow you to breathe easily

We suggest you bring a plastic bag to place your reusable mask in, in the event that you need to remove it and use a mask provided by the hospital.

What if I can’t or don’t want to wear a mask?

All patients coming to UHN for appointments, tests or treatments, and any pre-approved Essential Care Partners, must wear a mask inside the hospital. This is to protect those around you who may be at a higher risk for severe illness due to COVID-19.

If you are a patient who has a legitimate medical condition that prevents you from wearing a mask, contact your UHN doctor or nurse practitioner’s office before your appointment. If your exemption is approved, you will receive a Face Mask Exemption Form. You must show this form to the entrance screeners when you come to the hospital. You will be given a face shield to wear instead.

Entrance screeners are not able to give Face Mask Exemption Forms at the hospital doors. There are no exemptions to the Universal Masking Policy for Essential Care Partners or other visitors at this time.

Are patients who are admitted to the hospital (inpatients) also wearing masks?

At this time, people coming during the day for an appointment or treatment (outpatients), to the Emergency Department, and pre-approved Essential Care Partners (essential visitors), are required to wear a mask.

Inpatients are not required to wear masks while in their room or while on the unit. However, when leaving the unit for any reason, including a medical test or appointment in another location, they must wear a mask.

If you have questions or health concerns about wearing a mask, please let your health care team know before arriving for your appointment.