Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
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No Visitors Policy is still in effect, with exceptions for
essential visitors ("Essential Care Partners") only. There continues to be no access for the public, or for visitors or caregivers who have not been pre-approved by a unit or clinic manager. We are working hard to find a balance between increasing family presence while also protecting our patients and staff from COVID-19.
This policy is in place to help reduce the number of people inside our hospital spaces to reduce the spread of COVID-19.
Please read the information below to learn more about when an
Essential Care Partner may be approved to access UHN.
UHN is using the term
Essential Care Partner to describe essential visitors. You may see either term used at Toronto-area hospitals.
An Essential Care Partner is a support person whose presence has been deemed necessary for the safety and well-being of a patient while they are inside the hospital based on criteria defined by the Ministry of Health.
An Essential Care Partner could be a family member, friend, neighbour, paid private caregiver, or someone else. It is up to the patient (or their Substitute Decision Maker) who they choose to request to be their Essential Care Partner.
The decision on whether an Essential Care Partner is approved to enter the hospital is made through a discussion between the patient, the potential Essential Care Partner, the patient's health care team, and the unit or
A change in Essential Care Partner access requires a thoughtful and slow reintegration.
The readiness of a hospital to increase Essential Care Partner access depends on many factors, including the risk of outbreak in the hospital and community, access to personal protective equipment (PPE) and critical supplies, ability to maintain physical distancing and the volume of people entering the hospital. These factors will be monitored closely each day.
Effective June 29, 2020: Essential Care Partner eligibility at UHN
Access is being determined by the factors listed above, and careful consideration by the Unit or Clinic Manager based on the patient's health status and the clinical environment.
Different care areas may have different capacities for Essential Care Partner access due to space, clinical activity levels, types of services offered, and the nature of their patient population. The safety of all patients in the care area must be the priority.
Overview of situations where an Essential Care Partner may be approved:
Approved Essential Care Partners would be able to access an inpatient unit
*Exceptions apply. Specific access times and visit lengths must be discussed with the unit manager.
Please discuss these situations with the unit manager. Often, hospital staff and the health care team are able to provide appropriate support in these situations.
Clinic Manager must approve an Essential Care Partner in advance of the hospital visit. As mentioned above, this decision is based on a number of factors.
We kindly ask that you
only request approval to be or have an Essential Care Partner if it truly is essential.
Your cooperation helps us to ensure that we:
Thank you for your helping us keep our patients and staff safe!
You or the patient can call a member of your care team and ask to speak with the Unit or Clinic Manager. Please contact the Manager as far in advance as possible. This will give them time to review your situation and make a decision.
If you aren’t sure of how to connect, contact information can be found here:
Your name will be added by the manager to a list of approved Essential Care Partners for the day and time of your approved visit. You will give entrance screeners your name when you arrive.
Depending on the area you are coming to, you may be asked to come at a scheduled time, to wear an ID badge, or receive training for properly putting on and removing personal protective equipment (PPE). There may be other requirements you need to follow.
The Unit or Clinic Manager will provide you with some of these instructions before you arrive, and some may be discussed once you get to the hospital.
Please note that, for the safety of other patients, visitors and our staff, our Clinic and Unit Managers must follow the hospital’s policies on who can be allowed to enter UHN during the pandemic. They are only able to permit Essential Care Partners for patients or situations that fit within the current phase.
If you are declined approval but feel that you should be eligible based on the current criteria, you can contact
UHN Patient Relations. While an exception may not be possible, the Patient Relations team will help work with you to understand if there is information that the team was not aware of when making their decision.
It is likely that if you come to the hospital without prior approval, that
you will not be allowed to enter. There may be exceptions in very urgent or emergency situations, but these will be limited.
Please follow the approval process to help us ensure a safe environment for our patients, other visitors and staff.
Important: Children under the age of 16 who are not patients are not permitted to enter UHN at this time. Please do not bring children with you to an appointment or to visit. Some exceptions may be made in special situations, but must also be approved in advance by a unit or clinic manager.
Yes, the hospital is safe for patients and Essential Care Partner. We have taken many steps to ensure the safety and well-being of our patients and those providing care to them during the COVID-19 pandemic, some of which include:
If you have been approved as an Essential Care Partner, please read this quick guide before coming to the hospital:
What Essential Care Partners need to know before coming to UHN .
No. If you have any symptoms of, or have tested positive for, COVID-19, or have had close contact with someone who has COVID-19, you should be self-isolating at home and you should not come to the hospital.
First speak with the patients care team, Unit or Clinic Manager. If you still have concerns after discussing with the care team, you can reach out to
UHN Patient Relations.
Learn more about:
UHN has implemented a
Universal Masking Policy. All outpatients and pre-approved visitors must wear a mask while in the hospital. Visitors must also pass the
screening criteria before entering.
No. This policy applies to
all visits — including clinical appointments, tests and treatments, and ambulatory care. If there is a specific concern for your situation, please call your clinic or appropriate area to obtain approval before arriving at the hospital.
No, we are not allowing visitors in the hospital at this time to protect them from COVID-19 transmission. We understand how difficult this is. Patient and staff safety is our top priority.
People who come to the hospital to support patients may bring in COVID-19 without knowing it. The risk of spreading COVID-19 in the hospital gets higher with each person who enters.
These limits apply to all hospital visits, including:
This change will last until the Government of Ontario tells us it is safe to remove these limits. As difficult as it is, the limits keep everyone as safe as possible.
The unit manager may approve caregivers or visitors to enter the hospital in special situations. They must approve the visit
before your caregiver or visitor comes to the hospital.
These special situations are for:
We do not make exceptions for visits to the Emergency Department.
do not bring caregivers or visitors to the hospital if they have not been approved by the unit manager.
Call the clinic or inpatient unit as early as possible before your visit or appointment. Speak with the unit manager or another member of your health care team about your options.
When you get caregiver or visitor approval:
All approved caregivers or visitors
must pass the screening criteria before entering the hospital. This means they cannot have any symptoms: fever, cough, runny nose, sore throat or shortness of breath, and they cannot have travelled outside of Canada in the last 14 days.
Any visitor or caregiver that fails the screening criteria will not be allowed to enter.
Speak with the unit manager first. You may contact Patient Relations at 416 340 4907 or
email@example.com if you need more help after speaking with the unit manager.