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Will my appointments be cancelled?

When people come together, the risk of infection with COVID-19 increases. To lower the chances of COVID-19 for our patients and staff, we will be cancelling some clinic visits for patients who are currently well, and are coming to UHN for routine check-ups or other non-urgent reasons. These appointments will be rebooked for a later date.

Depending on the reason for your appointment, your health care team may offer you a "virtual" visit. This will only be offered as an option if it is safe to do so. This could be a phone call, or a video chat. Clinic staff may ask you what technology you have access to and are comfortable using. Please let them know if you have any concerns.

What if I have an upcoming surgery?

Surgeries will continue as planned for now. Surgeries that are needed to save a life will go ahead, but other surgeries may be cancelled in the near future. If you have any questions about an upcoming surgery please call your surgeon's office to speak with a member of the care team.

What can I expect when I come to the hospital?

We are screening all patients and visitors before they come into the hospital buildings. There may be line-ups. Please come earlier than you normally do to be sure you have time for screening questions and to make your appointment on time.

When you come to the hospital, staff will ask you why you are at the hospital and if you have any of the above symptoms.

Can I bring a family member or companion to my appointment?

No. At this time, only patients with appointments are allowed into UHN hospitals, to minimize the risk of spreading COVID-19.

What do I need to know about hand sanitizing when I arrive at the hospital?

When you enter the hospital, you will be asked to sanitize your hands after answering the screening questions. Hand sanitizer is provided at the doors.

Please note, gloves are not a substitute for hand hygiene. If you are wearing gloves, you will be asked to remove your gloves and apply hand sanitizer.

What if I have a symptom when I come to the hospital?

Please do not come to the hospital for a clinic appointment, test or other procedure if you have any of the following symptoms:

  • Fever, chills or headache
  • New or worsening cough
  • Shortness of breath, difficulty breathing, sore throat or difficulty swallowing
  • Runny nose, or stuffy nose without another cause (e.g., allergies)
  • Nausea/vomiting, diarrhea, stomach pain
  • Decrease/loss of taste or smell
  • Unexplained fatigue, malaise, muscle aches
  • Eye pain or pink eye

Find a list of all our clinics, tests, and procedures »

If you have one or more of these symptoms, call your clinic. Talk to the staff about:

  • Whether you need to come to the hospital
  • Rescheduling your appointment
  • Any concerns you have with delays in your care

If your clinic tells you to come to the hospital, and you have any of these symptoms, you will be asked to wear a mask and use hand sanitizer. We will take you to your appointment, where we will talk about options for your care.

Visitors will be turned away if they show any symptoms during the screening process.

Can I bring my service animal?

Yes. At this time, there is no change to our Service Animal policy. Please bring any documentation you have about your animal with you in case you are asked to show it during screening to enter the hospital. Emotional Support Animals will also be permitted at this time, in areas where it is safe to do so. Please note that other personal pets will not be permitted.

For more details, including where Service Animals are and are not permitted, please read the AODA Customer Service Policy PDF Icon.

Are the Emergency Departments still open? Is it safe for me to come?

Yes. Our Emergency Departments, located at TGH and TWH, continue to provide care to those with urgent needs. All patients will be screened for COVID-19 when they arrive, and will be isolated if needed.

Our health care teams are working hard to prevent the spread of infection. Please help by respecting rules around physical distancing, hand hygiene, letting them know about your symptoms and travel history, and by properly covering your cough or sneezes.

I worry that I might have COVID-19. Can I come to the Emergency Department to be tested?

If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and any travel history.

If you have mild symptoms, do not come to the Emergency Department. Self-isolate and call your primary care provider, Telehealth Ontario, or use an online assessment tool to see if you need to be tested or how to access further care, if needed.

What do I need to know about washing my hands?

Hand hygiene is the best way to prevent the spread of infections. Remember to wash your hands:

  • When entering or leaving the hospital and clinical areas
  • Before eating or drinking
  • After using the washroom
  • If your hands become visibly dirty

Please note, if you are coming to our sites for an appointment, you will be asked to sanitize your hands after answering the screening questions. Hand sanitizer is provided at the doors. Please note, gloves do not serve as a substitute for hand hygiene. If you are wearing gloves, you will be asked to remove your gloves and apply hand sanitizer.

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Can I still pick up my prescriptions?

Yes, our outpatient pharmacies remain open.

Will I be able to access food at UHN?

Yes. Food courts will remain open for patients, their visitors and TeamUHN. Please pick up your food and do not sit in the food court.

Will there be changes to the UHN shuttle bus?

In the spirit of social distancing, patients and visitors will not be able to use the UHN shuttle that travels between Toronto General Hospital and Toronto Western Hospital.