Will my appointments be cancelled?

When people come together, the risk of infection with COVID-19 increases. To lower the chances of COVID-19 for our patients and staff, we will be cancelling some clinic visits for patients who are currently well, and are coming to UHN for routine check-ups or other non-urgent reasons. These appointments will be rebooked for a later date.

Depending on the reason for your appointment, your health care team may offer you a "virtual" visit. This will only be offered as an option if it is safe to do so. This could be a phone call, or a video chat. Clinic staff may ask you what technology you have access to and are comfortable using. Please let them know if you have any concerns.

What if I have an upcoming surgery?

Surgeries will continue as planned for now. Surgeries that are needed to save a life will go ahead, but other surgeries may be cancelled in the near future. If you have any questions about an upcoming surgery please call your surgeon's office to speak with a member of the care team.

What can I expect when I come to the hospital?

Online Screening Tool for Patients

Use the new online self-screening tool:

  1. When you arrive at the hospital, go to on your mobile device.
  2. Answer the questions about COVID-19 symptoms, close contact, and recent travel.
  3. Show your final screen to our entrance screening staff. This screen will have a date, time and either say PASS, or will ask you to speak further with staff.

Note: this tool is for patients with appointments only. Visitors must be screened by entrance screening staff. If you do not receive a PASS screen, you will still be allowed to enter, but you may be asked take extra precautions to get to your appointment safely.

Universal Masking

Everyone entering UHN must wear a mask. You will be given a mask by screening staff. You must wear your mask at all times while inside UHN. More information about masks »

Hand Hygiene

You must wash your hands when you enter the hospital, and before and after putting on a mask. If you are wearing gloves, you will be asked to remove them and discard them or put them away to wash your hands properly.   We recommend that you wash your hands often throughout your visit.

Entrance Screening

UHN screening staff are at each entrance. Please answer their questions honestly. Patients who have symptoms will still be permitted to access the hospital. Essential Care Partners who have symptoms will not be allowed to enter. More information on arriving at UHN »

Physical distancing Please practice physical distancing inside the hospital. Follow directions from staff, wall signage and floor markers. Learn more about what physical distancing measures in place on our website.

Can I bring a family member or companion to my appointment?

Visitor restrictions are in effect at all UHN hospitals. Ask your health care team if you are allowed to bring someone with you to your appointment or have a visitor.​ Please visit our COVID-19 Visitor Guidelines page for the most current information on who is allowed in the hospital.

What do I need to know about hand sanitizing when I arrive at the hospital?

When you enter the hospital, you will be asked to sanitize your hands after answering the screening questions. Hand sanitizer is provided at the doors.

Please note, gloves are not a substitute for hand hygiene. If you are wearing gloves, you will be asked to remove your gloves and apply hand sanitizer.

Can I still go to my appointment if I have symptoms or may have been exposed to COVID-19?

UHN provides care for all patients in the safest way possible. We have policies in place to limit the spread of COVID-19 and keep you, other patients, and staff safe.

If you have symptoms or were exposed to COVID-19, call your clinic before coming to the hospital to ask if you can reschedule your appointment. In some situations your clinic may recommend keeping your appointment. Patients with appointments are allowed in the hospital if they have symptoms or risks of COVID-19. Find a list of all our clinics, tests, and procedures »

  • It is very important that we know about these symptoms or risks so we can take precautions to keep you, other patients and staff safe. Please follow all the safety precautions your health care team asks you to.
  • We will follow these precautions for 10 days from the time your symptoms start or 14 days from the day you were exposed to someone with COVID-19. Expect to follow these precautions at each appointment if you have more than 1 appointment during that time.
  • Learn more about what to expect when you arrive at the hospital.

Essential Care Partners with symptoms or risks are not allowed in the hospital.

Learn more

Can I bring my service animal?

Yes. At this time, there is no change to our Service Animal policy. Please bring any documentation you have about your animal with you in case you are asked to show it during screening to enter the hospital. Emotional Support Animals will also be permitted at this time, in areas where it is safe to do so. Please note that other personal pets will not be permitted.

For more details, including where Service Animals are and are not permitted, please read the AODA Customer Service Policy PDF Icon.

Are the Emergency Departments still open? Is it safe for me to come?

Yes. Our Emergency Departments, located at TGH and TWH, continue to provide care to those with urgent needs. All patients will be screened for COVID-19 when they arrive, and will be isolated if needed.

Our health care teams are working hard to prevent the spread of infection. Please help by respecting rules around physical distancing, hand hygiene, letting them know about your symptoms and travel history, and by properly covering your cough or sneezes.

I worry that I might have COVID-19. Can I come to the Emergency Department to be tested?

If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and any travel history.

If you have mild symptoms, do not come to the Emergency Department. Self-isolate and call your primary care provider, Telehealth Ontario, or use an online assessment tool to see if you need to be tested or how to access further care, if needed.

I was tested for COVID-19 today. What are my next steps?

The most important thing to do is to self-isolate. Self-isolating stops the spread of germs and prevents others from getting sick. Stay at home and avoid non-essential contact with others until you get the result of your COVID-19 test.

Learn more

What do I need to know about washing my hands?

Hand hygiene is the best way to prevent the spread of infections. Remember to wash your hands:

  • When entering or leaving the hospital and clinical areas
  • Before eating or drinking
  • After using the washroom
  • If your hands become visibly dirty

Please note, if you are coming to our sites for an appointment, you will be asked to sanitize your hands after answering the screening questions. Hand sanitizer is provided at the doors. Please note, gloves do not serve as a substitute for hand hygiene. If you are wearing gloves, you will be asked to remove your gloves and apply hand sanitizer.

Learn more

Can I still pick up my prescriptions?

Yes, our outpatient pharmacies remain open.

Will I be able to access food at UHN?

Our food court vendors are open, but there is no seating available, in keeping with the Ontario Lockdown Regulation.

Can someone drop off items for me if I'm staying at the hospital?

Your family or friends can drop off items you need during your stay, such as:

  • clean clothes
  • a smartphone, tablet, e-reader, headphones or charger
  • reading glasses, dentures, hearing aids or walking aid
  • personal care or toiletry items
  • small personal items such as a photo, book or magazine
  • a personal letter, note or greeting card

Please do not bring:

  • valuable items such as jewellery
  • flowers
  • latex balloons
  • food for patients staying at Toronto General, Toronto Western or Toronto Rehab. Princess Margaret can accept food deliveries.

A reminder to limit the number of personal items you have at the hospital. Fewer personal items lowers the chances of COVID-19 spreading and keeps your area easy to clean. Please limit the number of times you have items dropped off at the hospital.

Will there be changes to the UHN shuttle bus?

In the spirit of social distancing, patients and visitors will not be able to use the UHN shuttle that travels between Toronto General Hospital and Toronto Western Hospital.