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Frequently Asked Questions

​How can I pay my bill?
You can pay your bill:
  • On our website
  • Through your online/telephone banking
  • By mail
  • In person at our cash offices

Get detailed information about your payment options.

How can I find out if you have received my payment?
Call our Accounts Receivable Help Line at 416 946 2100. If we are not able to answer right away, we will try to respond to you within 24 hours.

What are some of the services that I may receive a bill for?
Learn more about services that are not covered by OHIP and other situations where you may be billed.

What if billing to OHIP is rejected due to problems with my health card?
Billing rejected by the Ontario Ministry of Health and Long-Term Care due to an incorrect health card number or version code will be billed to you directly if we are unable to contact you to update the information.

How can I update my health card number or version code with UHN?
Call us at 416 946 2100 or email to update your information.

My insurance company sent me a questionnaire. What should I do?
It is common for insurance companies to send out questionnaires to confirm your hospital admission after they receive the hospital bill. If you receive a questionnaire from your insurance company, complete it right away and return it to the insurance company to ensure they process your bill, or they may refuse to make a payment. If your insurance company refuses to make a payment because of an incomplete questionnaire, charges will be billed to you directly.

How can I get help with the questionnaire I received from my insurance company?
We will be pleased to assist you. Call us at 416 946 2100 and indicate the name of your insurance company, then we will direct your call to an individual who can help.

What is UHN’s collection policy?
Invoices and statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 15 days after the final invoice, the account will be sent to our external collection agency.

What if my invoice is sent back to UHN as returned mail?
We will attempt to call and get an updated address from you. If we are unable to contact you due to incorrect information on file, your invoice will be sent to our collection agency.

What if I am a non-resident of Canada?
Contact our International Health Program. To learn how to be referred to UHN if you are a non-resident of Canada,
call 416 603 5015.