The first person you meet at the Intestine Transplant Clinic is the receptionist. To sign in with the receptionist you will need your health card (OHIP card). If you do not have an OHIP card, please bring another form of government-issued photo ID (such as a driver’s license, passport, or other provincial health card).
You will be given a form to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have.
The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you chose to give us will help us improve the quality of care for you and others.
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First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more.
Follow-up appointments usually take 1 hour.
We do everything that we can to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Voicemails are checked daily. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly – and you do not have an answering machine for us to leave a message – you may need to call us again.
You will be asked if you would like us to communicate with you by email. There are privacy risks of email
communication and we can discuss how it can be used safely. Many patients find email a convenient
way to communicate with the team. Email should not be used in emergencies.
One organ and tissue donor can save up to 8 lives and improve life for up to 75 others.