Someone will call you to give you a time for your first appointment at the Heart Transplant Clinic.
The first person you meet at the Heart Transplant Clinic is the receptionist. To sign in with the receptionist you will need your health card (OHIP card). If you do not have an OHIP card, please bring another form of government-issued photo ID (such as a driver’s license, passport, or other provincial health card).
You will be given a form to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have.
The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you chose to give us will help us improve the quality of care for you and others.
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First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Usually you will have your blood collected in the Heart Transplant Clinic before being seen.
Follow-up appointments usually take 1 hour.
We do everything that we can to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don't get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are here to help you.
Easy Call is a telephone communication system used to communicate with your transplant team. Before you are discharged from the hospital, the transplant secretary will teach you how to access this system. You will receive a personal identification number and a password to use Easy Call. You will have access to Easy Call 24 hour a day, and our team will retrieve and return messages Monday – Friday, 8:00 am – 4:00 pm.