Your referring doctor will call you to give you the date and time for your first appointment at the Francis Family Liver Clinic.
Our clinic has a numbering system for patients checking in and checking out. Please obtain a ticket at the RED ticket box at the front of the clinic. You will be called in numerical order to register at the front desk.
The first person you meet at the Francis Family Liver Clinic is the receptionist. To sign in with the receptionist you will need your health card (OHIP card). If you do not have an OHIP card, please bring another form of government-issued photo ID (such as a driver’s license, passport, or other provincial health card).
Please arrive 15 minutes before your appointment.
Research is an important part of health care to improve health outcomes. You may be asked to complete a patient survey or questionnaire for research purposes.
These surveys and/or questionnaires are voluntary and you can choose not to complete them. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. After your visit, you may go to the Blood Collection Lab for blood tests.
Follow-up appointments may take up to 1 hour.
UHN is a teaching hospital. We have physician trainees who are also seeing patients, along with your liver doctor.Many of our trainees are fellows. A fellow is a qualified physician who has completed medical school and residency (such as internal medicine, infectious disease, or gastroenterology) and is seeking further sub-specialty training.
We do everything that we can to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next..
You will be given a check-out sheet to take to the front desk and book your tests and follow-up appointments before you leave. If this does not happen, please be sure you understand whether you are being discharged, or if someone will be calling you with appointment or test information. The desk clerks will be able to provide you with a card with your doctor's office number.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are here to help you.
We have a phone call reminder system for clinic appointments, where you will be reminded of your upcoming appointment. If you cannot attend your appointment, please call the administrative assistant of your liver doctor to cancel or re-schedule (find the phone number on our
We understand that reaching us by phone can sometimes be difficult. If the phone line is busy, or the assistant is busy with other duties and unable to answer, please leave a clear message, including the following:
If you need to cancel or re-book an appointment, please leave a message 2 days before your appointment date. Otherwise, you will be charged an administrative fee for a missed visit.
We make every effort to return your call within 24-48 hours. Our staff will try to reach you 2-3 times. If we are not able to reach you directly – and you do not have voicemail for us to leave a message – you may need to call us again. Please remember this is an ambulatory outpatient clinic. Nobody is in the clinic or doctors offices during evenings, weekends or public holidays. Return calls will not happen until at least the next business day.