Someone will call to give you a time for your first appointment at the Osteoporosis Clinic. As UHN is a teaching hospital, please be aware that medical trainees could be present at your appointment.
We require notice of at least 72 hours to reschedule an appointment unless it is due to unforeseen circumstances. If you fail to show up to your scheduled appointment, a new referral will have to be sent.
The first person you meet at the Osteoporosis Clinic is the receptionist. To sign in with the receptionist you will need your health card (OHIP card). If you do not have an OHIP card, please bring another form of government-issued photo ID (such as a driver’s license, passport, or other provincial health card).
You will be given a form to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have.
The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you chose to give us will help us improve the quality of care for you and others.
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Health Equity at UHN.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. After your visit, you might be required to go to the
Diagnostic Test Centre for blood tests and/or Medical Imaging for
Follow-up appointments usually take 15-30 minutes.
We do everything that we can to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays.
At your first appointment, you will be asked if you would like us to communicate with you by email. If you do, we will ask you to fill out a consent form. This form outlines the risks of email communication and how it can be used safely. Many patients find email a convenient way to communicate with the team. Email should not be used in emergencies.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, you might be asked to do some diagnostic tests two months prior to your next visit.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients.
We make every effort to return your call within 48 hours. Our staff will try to reach you two times. If we are not able to reach you directly – and you do not have an answering machine for us to leave a message – you may need to call us again.