Accessibility for Ontarians with Disabilities Act

Accessible parking information is available by contacting Standard Parking Services at 416.595.7136

Escort or Guide service is available if you need someone to help you during your visit to any of our hospitals. When you arrive at the hospital let the information reception know that you would like an escort and they will to arrange  

Interpretation Services
If you need a sign language interpreter or interpreter for a language other than English please make arrangements in advance with your service provider.

Accessible Telephone Service at UHN
Teletypewriter (TTY) Locations and numbers:

• Princess Margaret Hospital
  - University Avenue entrance: 416-408-3999
  - Murray Street entrance: 416. 408-0271
  
  
• The Princess Margaret Lodge
  545 Jarvis Street
  - Main floor: 416-413-9830
  - 2nd floor:   416-413-9827
  - 3rd floor:    416 413-9826
  
  
• Toronto General Hospital
  585 University Avenue
  - Robert McEwen Atrium (next to cashier office):   416-593-5815
  200 Elizabeth Street
  - Entrance Eaton Lobby (next to gift shop):
    416-593-9577
  - 150 Gerrard Street West (at Gerrard entrance):   416-597-0390
  
  
• Toronto Western Hospital
  399 Bathurst Street
  - Bathurst Street (at Bathurst St. entrance):   416.203.8645
  - Emergency Department (1^st floor Fell Pavilion):   416.603.1043
  - Nassau Street (Nassau Atrium entrance):   416.364.9289
  - Leonard Street (Leonard St. entrance):   416.603.0643

For more information about accessible telephone services contact Bell:

• By phone -1-800-268-9243
• For TTY/Teletypewriter users
  - Ontario: 1-800-268-9242
  - Quebec: 1-800-361-6476

Hours of operation: Monday to Friday - 8:30 a.m. to 5 p.m. (ET). Visit the website at::
www.bell.ca/specialneeds/

How a Bell Relay Service (BRS) call works: The BRS allows deaf, deafened and hard of hearing, or customers with speech disabilities to communicate with hearing persons or non TTY users by phone with specially trained operators acting as intermediary. Relay operators are available 24 hours a day, 7 days a week.

Service Animals
Service Animals are welcome at UHN, where possible please make arrangements with your service provider ahead of your appointment or procedure.

Wheelchair information is available at the information desks at the main entrances for each hospital.

Wheel Trans Services
Call the wheel trans reservation line at 416.393-4222 to make arrangements for drop-off and pick-up. Let them know if you are traveling with a service animal.

Wheel Trans pick up and drop off locations:

• Princess Margaret Hospital
  610 University Avenue
  -The circular driveway at Murray St. and Elm St.
  
  
• Toronto General Hospital
  585 University Avenue
  -Robert McEwen entrance
  
  
• Toronto Western Hospital
  399 Bathurst Street
  - Nassau Street Enterance

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